New World Retail
Retail Operations, Automation & AI

Embedded Support & Automation for Retail Operators

We optimise retail businesses — through dedicated support roles, intelligent workflow automation, and AI-enabled operational systems that reduce store and HQ workload, improve on-shelf availability, and scale execution without permanent overhead.

Dedicated support roles and automation that extend your team, reduce manual workload, and protect leadership capacity.

Standardised workflows for store execution and supply chain coordination so work moves cleanly and predictably.

Governed operations with continuous improvement — dashboards, reporting, and execution you can trust.

Store Ops
Task execution, rostering & compliance
Supply Chain
Replenishment, inventory & availability
Embedded Roles
Dedicated support teams
Store Execution
Automation
Supply Chain & Insights

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Let's discuss your operations and support needs.

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Three outcomes we deliver for retail operators

Support roles, automation, and operational systems built to reduce friction and protect leadership time.

Execution

Reduce Store & HQ Workload

Remove manual admin from daily operations: task coordination, ticket triage, promo setup, and data handling. Automation converts repetitive work into governed, predictable workflows.

  • Store task coordination and follow-up
  • Merchandising and promotion setup support
  • Inbox/ticket triage and escalation
  • AI-assisted document and data processing
Availability

Improve On-Shelf Availability

Support + automation improves replenishment execution, inventory accuracy, and handoffs between stores, DCs, and suppliers. On-shelf availability is a practical indicator of whether the supply chain is working at the shelf. citeturn1search7turn1search3

  • Replenishment workflows and exception handling
  • Stock accuracy and cycle counting support
  • Transfers and store-to-DC coordination
  • Availability reporting and root-cause analysis
Governance

Systems & Process Improvement

We maintain and improve your operational stack as an asset. Dashboards and process governance leadership can trust — maintained continuously and improved quarterly.

  • Systems maintenance and optimisation
  • Performance dashboards (sales, labour, availability)
  • Process governance and escalation
  • Continuous training and support

Services tailored to retail operations

Support models, automation, and AI solutions designed for store execution and supply chain performance.

Operations

Store Execution & Task Management

Standardised store task flows (open/close, compliance checks, promo setup, store comms) so execution is consistent across every location.
Outcome: Fewer missed tasks, faster rollouts, and less manager time spent chasing follow-up.
AEO

AEO (Automated Execution & Operations)

A governed execution layer that automates follow-through — tasks, reminders, routing, and reporting — so work moves reliably without leadership chasing.
Outcome: Less operational noise, consistent handovers, and clear visibility on who did what, and when.
Support

Dedicated Operations Support Team

Trained team members integrated into your workflows, supported by automation, handling day-to-day coordination across stores, vendors, and internal teams.
Outcome: Protected leadership time, reduced overhead, and steadier execution across sites.
Supply

Replenishment & Inventory Support

Exception handling, allocation support, stock accuracy workflows, and reporting so availability improves and stockouts are reduced.
Outcome: Cleaner replenishment execution, fewer avoidable stockouts, and better inventory turns.
Returns

Returns & Reverse Logistics

Standardised returns workflows (labels, approvals, triage, refurb/dispose rules) to reduce backlogs and protect margins.
Outcome: Faster turnaround, clearer accountability, and lower write-offs through consistent handling.
Innovation

AI & Process Optimisation

Applied AI and continuous process improvement embedded into the operating model across store tasks, forecasting inputs, and operational reporting.
Outcome: Fewer handoffs, better customer experience, and measurable efficiency gains.

New World Retail AEO for Retail Operators

Australia-built AEO (Automated Execution & Operations): a governed system that automates follow-through, ensures consistency, and makes performance measurable.

What AEO does

Automated follow-through

  • Captures store and HQ requests and routes them correctly
  • Triggers reminders, tasks, and escalations
  • Maintains audit trails and reporting
Why it matters

Less chaos, more control

  • Fewer dropped balls and faster response
  • Consistent customer experience across locations
  • Clear visibility on who did what, and when
Example

Promo-to-store execution optimisation

Example improvements: faster rollouts, fewer pricing/signage errors, consistent compliance checks, and cleaner handover into daily store routines. We implement routing rules, automation reminders, and reporting so leadership sees results weekly.

Governance Framework for Retail Operations

Clear systems with automation and AI that ensure follow-through, consistency, and measurable performance.

Clear Workflows
Store task execution, replenishment exceptions, promo compliance, and escalation so teams run on predictable playbooks.
Execution Ownership
Support + automation owns the day-to-day so leadership time is protected and customer experience stays consistent.
Measurable Outcomes
Dashboards and KPI tracking (availability, labour efficiency, task compliance) so leaders see progress quickly.
CASE STUDY

Multi-site retail franchise: reduced manager admin load through support roles + automation

The Challenge: A multi-site franchise group (stores + online) had inconsistent store task execution, heavy manager admin, and unreliable follow-through on promotions, replenishment exceptions, and supplier issues.

Our Approach
  • Embedded Operations Team: Operations coordinator + inventory support role integrated into daily store comms and supplier follow-up
  • Workflow Automation: Task routing, reminders, and escalation for promo setup, pricing/signage checks, and replenishment exceptions
  • Execution Tracking: Simple compliance dashboards for store tasks, promo rollouts, and exception resolution
  • Systems Integration: POS/ERP, workforce tools, and shared inbox/tickets connected into a single execution layer
Results After 90 Days
Illustrative ↓ 25%
Manager admin time
Illustrative ↑ 15%
On-time promo execution
Illustrative ↓ 20%
Exception backlog

Outcome: Store managers spent less time on coordination and follow-up, execution became more consistent, and leadership gained weekly visibility into what was completed and what was stuck. (Measured results vary by retailer; we use “illustrative” placeholders unless a published benchmark is available.) For a published example of workload time being returned to frontline activity through task management, see Currys’ reported 900 management hours reallocated over two months after implementing task and scheduling tools. citeturn1search0turn1search20

How we structure partnerships with retail operators

Discovery, assessment, implementation, and continuous support — built for teams that want operations that are owned and improved.

1
Discovery Call
We map operational constraints across stores, ecommerce, and the supply chain — and where leaders are being pulled into daily admin.
2
Operational & Systems Review
We map workflows (store tasks, replenishment, promo execution), identify automation opportunities, and define measurable KPIs.
3
Tailored Recommendation
Clear plan: roles to embed, workflows to automate, AI roadmap, timeline, cost, and expected outcomes.
4
Engagement & Continuous Improvement
Dedicated support, training, monthly reviews, and ongoing optimisation using performance data.

Support team roles available

Dedicated team members trained on retail workflows. Use filters to explore roles.

Filter by role type:

Store Operations Coordinator
Operations | Full-time | Dedicated
Workflow Automation Specialist
Automation & AI | Full-time | Dedicated
AI Enablement Officer
Automation & AI | Full-time | Dedicated
Retail Compliance Coordinator
Compliance | Full-time | Dedicated
Customer Care Intake Specialist
Customer Support | Full-time | Dedicated
Retail Marketing Coordinator
Marketing | Full-time | Dedicated
Operations Manager (Team Lead)
Operations | Full-time | Dedicated
Reporting & Inventory Documentation Officer
Compliance | Full-time | Dedicated
Social Media & Content Manager
Marketing | Part-time | Dedicated
Process Automation Analyst
Automation & AI | Part-time | Dedicated
Ready to build your support team?
Start with one or multiple dedicated roles aligned to your retail operations needs.
Enquire now

Fast clarity, controlled implementation, then ongoing improvement.

If you want operations that are owned, maintained, and improved — start here.

Start with a discovery conversation where we map your store and supply chain workflows, identify automation gaps, and outline a clear implementation path aligned to your growth.

Let's talk
Where we operate

Sydney HQ with distributed teams across Australia.

Who we serve

Retail operators, ecommerce teams, and franchise groups seeking scalable execution across stores, supply chain, and support functions.

Our operating focus

Operational discipline, automation, and measurable outcomes (availability, labour efficiency, execution compliance).

Discovery Phase

Map workflows, identify gaps, define scope.

Implementation

Embed roles, build automation, integrate systems.

Ongoing Support

Weekly check-ins, quarterly reviews, continuous optimisation.

Get in touch

We'll be in touch within 24 hours with next steps.